Thank you for visiting Bead Pixie Designs! If you should have any comments or questons, please contact us at email@beadpixie.com. We will be happy to respond quickly.
Please read on for shipping information, policies and jewelry care tips.
SHIPPING
- Orders are processed Monday-Friday. Our office is closed on weekends and holidays.
- Items usually ship within 2-3 business days. Please allow 7-10 business days for delivery.
OUR GUARANTEE & REPAIRS
- We stand behind our product 100%. Any defective or damaged (during packaging or shipping) merchandise will be fully refunded. Kindly return the product within 30 days and we will reimburse the price of shipping.
- Merchandise returned in new condition (original packaging) within 30 days will be fully refunded.
- Damaged jewelry will be examined for defect. There is no charge for repairing defective items.
- Items that have broken due to excessive force, accident, normal wear and tear or any mistreatment will be charged accordingly. Repair fees begin at $10.00.
JEWELRY CARE
- Wearing jewelry during strenuous activity is not recommended.
- Jewelry cleaning machines and chemical products are not recommended for beaded jewlery except for sterling silver parts. Spot clean only. Clean beaded parts with a damp cloth using water only.
- Keep jewelry away from soap, cleaning products, hair sprays and body lotions.
- Metals may oxidize over time. To delay this process, store jewelry in a cool, dry place and in an airtight bag or container.
